If someone has died

If someone has died and you need our help, your local funeral home will be able to help you. We are available 24 hours a day but outside of working hours, calls are answered by our central care team.

If you’d prefer not to speak to someone right now but need to let us know someone has died, complete our online form and someone will call you back within 1 hour.

General enquiries

For non-urgent, general enquiries, complete the general enquiries form and someone will contact you within 24 hours Monday to Friday.

Complaints

To make a complaint you can email us at funeral.clientrelations@co-operative.coop

If your complaint is about a funeral plan, which is regulated by the Financial Conduct Authority, email us at funeralplancomplaints@coop.co.uk

You can also contact us by post or telephone:

Post

Funeralcare Client Relations
3rd Floor
1 Angel Square
Manchester
M60 0AG

Phone

For more urgent enquiries, call our 24 hour support team on 0800 289 120.